Terms & Conditions

These conditions of sale are intended to inform the customer about their rights and obligations associated with entering into a contract with Oxygène ski school and on the organisation and sale of individual and group lessons and the rental of ski equipment. These conditions are given to all clients to provide information under section 96 of Decree 94-490 of 15 June 1994.

I – Price

Our prices include all taxes and are calculated in euros at the time of closure of contract. Prices may be changed without prior notice in case of increases imposed by our suppliers or in case of economic crisis. Our services are offered for a predetermined period of time according to the terms of the reservation.

 

II - Registration - Booking - Modification

The full payment will be taken unless otherwise specified by the client. It is possible to reserve with a 30% deposit to confirm the booking; the remaining balance will then be due no later than thirty days prior to arrival. If the reservation is made less than thirty days before arrival, the total amount will automatically be due on confirmation. In case of unsettled balances within the required thirty days, Oxygène reserves the right to offer the reserved spaces for sale to other clients, retaining the full deposit amount. Full settlement will be required as per agreement on confirmation of the booking. The reservation is deemed definite on reception of the deposit. Should the client not comply with the regulation above, he will be considered in breach of contract.

There may be additional charges for any changes made to a reservation less than 7 days before the start date.

 

III – Cancellation

Cancellations may be notified by letter, fax, email or telephone. A full refund is due to all cancellations made more than 1 month before the lesson start date. A 30% deposit will be retained for all cancellations made less than 1 month before the lesson date starts. For any cancellations made within less than 7 days of the start date, the company Oxygène reserves the right to retain all or part of the payment. Cancellation of pre-booked lessons reserved prior to arrival, will not be accepted after the client’s arrival in the resort. Cancellation of in-resort bookings remains at the discretion of Oxygène management.

 

IV – Responsibilities

Oxygène use a number of external suppliers in particular in conjunction with "all inclusive deals", ski lift passes, children’s lunch club etc. Oxygène cannot be confused with the afore-said, whom in each case, with respect of any client, stands responsible for their own activities under the legislation of the particular enterprise. In this case Oxygène cannot be held liable, and the client cannot claim any compensation in case of schedule changes due to our partners. Also, any service not used by the client for any reason whatsoever, shall not give rise to any refund. Finally, under no circumstances Oxygène cannot be held liable because of circumstances of acts of God or that of others.

 

V – Miscellaneous

The client should present himself on the start date and within the time period specified on confirmation. Unclaimed service due to a late arrival does not qualify for a reimbursement. Time spent on ski lifts does not justify a reduction in price neither a prolonged lesson, unless the fault is directly due to a voluntary act on Oxygène’s behalf. Any difficulties/queries which might come of the contract will be handed directly to the Court of Summary Jurisdiction in CHAMBERY (Savoie). Similarly, the "overflow" or "lack" of snow cannot be attributed to Oxygène ski school. Weather and snow conditions prevailing on the day are not the responsibility of Oxygène, and the client cannot claim any compensation, rebate and or refund.

 

VI - Special Conditions

Oxygène advertise a maximum number per group, and clients are booked in to the groups depending on the level stated by them. If this level is not correct then Oxygène reserves the right to move them into the correct level of group. On rare occasions during peak week dates this may mean group sizes will be more than the advertised amount. Oxygène is committed to make every effort to ensure that the number of students is reduced if this is to happen.

 

A list of reasons that could cause a course to exceed the number: 

- Error registering under or over evaluation due to the client.

- Instructor injury or illness resulting in the requirement to move students to another course.

- Desire for a customer to move to a different course other than that of his.

- Instructor obligation to "move" a client in a class higher or lower for technical or security reasons.

- State of fatigue or stress found in a client that requires them to move to a lower level.

 

In all cases, if the maximum number in a course is exceeded the client is not liable for any rebates, refunds or compensation from Oxygène ski school.

 

VII – Helmet

There is always a risk involved in any snow activities, therefore a helmet is compulsory for children under 13 years and highly recommended for everyone else.

 

VIII – Insurance

All participants who take place in Oxygène activities are not covered by the company liability insurance. Each customer must insure themselves against any risks that can take place in this type of sport. Personal insurance is available to purchase directly from Oxygène in resort.

 

 

I – Rental equipment

All rental equipment is recognised as being in good condition at the moment of hire and must be returned in a similar state at the end of the client’s holiday.

All rental equipment, being either numbered or marked for identification purposes, must be returned with the same number or identification mark.

The rented equipment is placed under the supervision of the person hiring, who thereby assumes all responsibility.

 

II – Damaged or unreturned equipment

In the case of damage to the equipment, the person hiring will pay for all necessary repairs or replacements, as stipulated in the invoice or estimate that is presented to them. 

The payment of the initial rental costs will also be included in the final bill – this will be the case unless the person has taken Oxygène insurance against such eventualities. 

If the person has taken Oxygène insurance they will be charged appropriately. If the person has their own insurance they will pay the necessary repairs or replacements and claim back from their insurance company afterwards.

 

III – Stolen equipment

The theft or loss of any rental equipment material is the entire responsibility of the person hiring. 

If any Oxygène equipment is stolen, the person renting will pay for all necessary replacements, as stipulated in the invoice or estimate that is presented to them. 

The payment of the initial rental costs will also be included in the final bill – this will be the case unless the person has Oxygène insurance against such eventualities.

If the person has taken out Oxygène insurance they need to report the theft to the gendarmerie where they will be provided with a crime report. When providing the crime report to Oxygène they will be charged appropriately depending on the insurance taken. If such report is not provided they will be charged the full amount for the replacement.

 

IV – Costs

The cost of rental is counted from the moment the person receives the equipment, and up until the equipment is returned. Each day counted is calculated in accordance with the price and conditions as publicly displayed. 

The hired equipment must be returned if requested.

The paid deposit or total does not in no case represent the value of the hired equipment, but is simply a guarantee on the rental.

 

V – ID or credit card

Proof of identity (such as a driving licence, passport or EU ID card) or a credit card imprint will be requested before the equipment is given to the person hiring. ID will be retained until the end of the week and given back once the equipment has been returned in a similar state it was rented out in. 

All credit card details will be deleted once equipment is returned.

If equipment is returned in an unsatisfactory state then the client will pay the appropriate charges for any repairs or replacements.

 

VI - The competent powers:

For all litigations, regardless of their nature, the police court, the higher civil courts, and the commercial court for the specific judicial district hold responsibility.

CHAMBERY RCS: 522976422

No. reporting institution, departmental management of the protection of people and social cohesion: ET 73930286